īoxcryptor relies on Microsoft's WebView2 (Evergreen) Runtime for certain cases, such as sign-in and Whisply integration. Look it through to find the reason for the failed installation, or send it to us. This command generates a log.txt file in the same folder as your installation file, containing important information about the failed installation. Press the Windows Key+R, type cmd and press Enter.If this does not help either, we need more feedback from the installer routine: Uninstalling your antivirus software and re-installing it after the Boxcryptor installation finished.Adding an exception rule for Boxcryptor to your antivirus.Deactivating the antivirus during installation.In order for Boxcryptor to be able to install properly, please make sure that antivirus software cant intervene. This is caused by antivirus software falsely flagging Boxcryptor as malicious software and thus preventing the installation. Contact your support personnal or package vendor. A DLL is required for this install to complete could not be run. "There is a problem with this windows installer package.
Learn more about exporting your keys and local accounts.ĭuring the installation routine, windows shows the following message: when sharing files with other Boxcryptor users), it is recommended to regularly export a new key file.Īfter installing Boxcryptor, you can use the exported key file to access your encrypted files using a local account. Important: As new keys might be added over time by Boxcryptor's integrated key management (e.g. The exported key file contains all encryption keys associated with your Boxcryptor account. When these files are available, you will always be able to access your encrypted files on your own on any supported operating system - without any connection to any server. If you want to take additional precautions for the event that the Boxcryptor servers would go permanently offline, you must have the following backups: Boxcryptor has been designed in such a way that Boxcryptor continues to work even if the Boxcryptor servers are not available and you're still signed into Boxcryptor.
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